FAQ

How long does it take to process my order?

It takes 3 business days to process your order upon order placement and confirmation.

How many days to expect delivery?

10-30 business days. (There will be delays caused by Shipping Carriers due to the COVID-19 pandemic, it may take additional 1 - 3 weeks longer than usual due to custom clearance procedures.)

The delivery periods as provided are indicative only.

  • The estimated shipping time does not include possible customs delays.
  • The general and specific holidays in the destination country are not taken into account.
  • We can not be held responsible for missing the estimated delivery periods.
  • In the case of product returns, delivery fees are the responsibility of the buyer.

If your order hasn't arrived in the estimated delivery times, please contact our support team at kayabunstore@gmail.com

How much is shipping to my country?

Shipping fees are calculated at checkout and may vary depending on where you and your items are located.

Do you ship internationally?

Yes. We have been shipping our products worldwide everyday with many satisfied customers around the globe. 

Is the Quality of product Guaranteed?

Every product will go through a strict QA QC check before they are packed and sent to our shipping carrier. For more information do kindly read our Refunds/Returns policy.

How do I return my purchase?

We are so sorry things didn't turn out as you expected! First, do get in touch with one of our friendly customer representatives at kayabunstore@gmail.com and we will see what we can do to ease your problems! Also, please do refer to our Refunds/Returns policy page for more information on what can and cannot be returned.

How do I track my order?

Please be reminded that tracking number will be available 3 business days after your order has been processed. It will be automatically sent to your email address. You may use the number and track your order at www.17track.net   

For other concerns, contact us at kayabunstore@gmail.com

For more details, please refer to return policy and shipping policy. 

How Secure is the website and payment?

Kayabun adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is Not subsequently stored.

Contact Us

Got Questions? Suggestion? Track your order?

For any concerns or inquiries, reach us at kayabunstore@gmail.com

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